You will need the following basic systems:
Operating System - Windows Vista 7, 8 or 10
Browser - Browser: Latest version of Google Chrome, Internet Explorer or Firefox (PC)
Plugin - Silverlight Plug-in
You can get the Silverlight Plug-in using the following link:
www.microsoft.com/getsilverlight/
Internet connection - 2 MBIT/s
Your login details are usually emailed to you within 2-3 hours of signing up. If you haven't received the email, please check your junk or spam folder. To ensure this does not happen, add enquiries@twivirtualacademy.com to your 'safe senders' list.
All your training records will always be accessible, even when your eLearning course has expired.
Yes, as some videos, animations and interactions in the eLearning courses will have sound and/or narration.
When you have purchased an eLearning course, you can access it for 60 days after the date of purchase. After this time, the course will be removed from your learning plan. You will still be able to access your training records.
A slow internet connection may affect your eLearning experience and may result in long load times, missing media, or your personal training records not being saved or updated properly. Please check the specific product page for minimum recommended connection speeds.
All our eLearning courses are designed to be accessed online, through the TWI Virtual Academy. You should not download or print any of the online courses or course material.
If you do experience and problems with your eLearning experience you can contact enquiries@twivirtualacademy.com. If possible please provide a screen shot of your issue.